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Customer Care » Shipping and Returns

SHIPPING INFORMATION

Delivery & Processing Charges (D&P)

D&P is the charge for Internet order processing, item selection, packaging, processing, transport and handling. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box or gift packaging. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

Standard Shipping: Our standard shipping method is ground shipping. You should receive your products within 5-7 business days from the day you order them.

2-day Shipping: Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (ET). Please note 2 day orders placed after 12:00 noon (ET) Friday, Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some zip codes are not available for this service.

Overnight Shipping: Your order should arrive next business day after shipping if ordered by 12:00 noon (ET). Please note overnight orders placed after 12:00 noon (ET) Friday, Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. Overnight shipping is not available for items being shipped to PO Boxes.

International Shipping: For international shipping requests please send us email with your purchase request and shipping destination and we will notify you of the shipping costs.

PO Box Shipping: Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address.

PROCESS AND DELIVERY COST

We ship within 48 hours of when you place your order. A small percentage of items require a longer ship-out time.  We ship via all major mail carriers, including UPS, FedEx, and the United States Postal Service. Unfortunately, customers are unable to specify the carrier of their choice.

The following processing and delivery costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency. Options may vary depending on destination and items selected. Some items require additional shipping time:

Merchandise Total** Standard Two-day Overnight
Up to 25.00 2.99 12.50 22.50
25.01 –   50.00 2.99 13.50 25.50
50.01 – 100.00 2.99 15.50 28.00
100.01 – 150.00 2.99 19.50 31.50
Over 150.01 2.99 22.50 33.50

**Total value of merchandise before tax or other charges.

Free Shipping – we are offering free shipping for purchases over $500.00

We’re sorry, shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we’re unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage.

Your online account

Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

Price adjustments:

We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

  • If an item’s correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
  • If an item’s correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

Order Status

ORDER UPDATES: We will send updates regarding the status of your order, including when your item(s) ship*, to the e-mail address you provided when ordering.
* Excluding items shipped from vendor.

Registered customers, please click Sign In to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via e-mail. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.

Order cancellation

You may cancel any Yogacara order as long as the order status is “in process.” If order status is “shipped,” it cannot be canceled.

REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select “View Web Order History”, click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

NON-REGISTERED CUSTOMERS, please register to determine the order status; to cancel it, please have your order number ready.

Please contact us at customercare@yogacarashop.com if you have any questions.